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4 Tips to Create a Customer Driven Organization

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Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares tips for creating a customer focused culture. First, it starts with attitude. The attitude is more important than the skill, you can always train the skill. I’ve covered this before. Second, is constantly train. Even if you spend five minutes every few days on something new, it is constant training and reinforcement of your business and customer philosophies, and as I always say, “Training isn’t something you did, it’s something you do, it’s ongoing.” Third, continually praise good behavior. We must constantly reinforce each other. Pat each other on the back. Tell your internal customers how much you appreciate them and how well they are doing. And finally, Fourth public recognition. If you are a manager, let others in your department, and maybe even the public know about the moments of magic your employees are creating. Help build an environment that fosters this positive behavior. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook: http://www.facebook.com/ShepHykenSpeaker LinkedIn: http://www.linkedin.com/in/ShepHyken Google+: http://www.gplus.to/ShepHyken Twitter: http://www.twitter.com/Hyken 314-692-2200
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