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Videos uploaded by user “EnterpriseMediaVideo”
Stressbusters! 10 Little Commitments To Reduce Stress with Loretta Laroche
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Now, Loretta Laroche can tell it all in this funny and irreverent look at stress, personalities and how to make yourself happier and more productive. Loretta Laroche is one of the leading speakers on stress reduction. She is also hysterical. In Stressbusters! 10 Little Commitments To Reduce Stress, you will learn how to reduce stress through laughter while learning how to lighten up. Stress busters works in a variety of meeting formats. Stop the doom and gloom! Use Loretta Laroche's 10 ideas to change that unproductive behavior now! To purchase a DVD of this program, click here: http://www.enterprisemedia.com/product/00103/stressbusters-commitments-reduce-stress/
Views: 18921 EnterpriseMediaVideo
Love Your Customers with John O'Hurley - Funny Customer Service Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. John O'Hurley is as much as part of business as he is show business. He has been embraced for his business savvy by Business Week, Time, CNBC and Fox New. Most notably known as the eccentric catalogue clothier J. Peterman on the hit television show, Seinfeld, he now owns the J.Peterman Company, along with the "real" J. Peterman. O'Hurley is also a best-selling author and an accomplished composer. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in the country. Why is this important? The companies in which John is an investor are highly customer service-related. On a consistent basis he practices what he teaches in striving to offer great customer service. Additionally, as an actor who is often in the public eye, he understands, first-hand the importance of both image and branding. As an entertainer, he believes, you are individually responsible for both. Love Your Customers demonstrates that in whatever line of work, customer service is a direct extension of the way both you and your company are viewed by the customer. Love Your Customers reminds us that there are no small parts only small choices we make about how to treat our customers. In the end, the role we play is always our choice. It's a funny and memorable program with a simple and a universal message. So open up your heart and help your company start "Feeling the Love". Here are John's four key learning points for delivering great customer service: Welcome Them Focus on what they have to say Make eye contact Watch your body language Smile To learn more about this program visit: http://www.enterprisemedia.com/product/00467/love-customers/
Views: 84977 EnterpriseMediaVideo
Just Get It! With Morris Massey - Understanding Values and Generational Differences
 
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Watch the complete program and over 350 more (including all the Morris Massey programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Morris Massey has been called frank, direct and irreverent. He's also a bestselling authority on workplace issues. In Just Get It!, you'll learn how to overcome generational value conflicts that arise in the workplace. Learn how to analyze values, adapt communication styles and change motivational methods. This program helps you understand yourself - and others - better. This program is divides into four parts: How We Got Set Up (32 minutes) The Situation We Face (22 minutes) The Conflict Heats Up (26 minutes) Solutions & Results (22 minutes) Just Get It! combines theory and methodology and values analysis to help us unlock the mystery of why people behave as they do. To buy the DVD, learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00132/just-get-it/
Views: 14128 EnterpriseMediaVideo
All About New Coke - from The Excellence Files
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Here is part of the video case study recounting the disastrous launch of New Coke. Roberto Goizueta - in his only on-camera interview on this topic - recounts the story and the lessons learned. To preview the entire segment (and the entire training program The Excellence Files) - visit: http://www.enterprisemedia.com/product/00023/excellence_files.html Here is a little more background: In 1985, the company did change the formula and introduced New Coke - a disastrous product launch. After a summer of customer complaints and press criticism, the company retreated and reintroduced the original formula, naming it Coca-Cola Classic. In the process, Goizueta learned an important lesson about the brand and the customer's attraction to it. He focused on the intangibles, the icons of Coca-Cola Classic and the feelings that consumers associated with the drink. Today, Coke has rebounded from the 1985 fiasco in a truly spectacular manner. The brand has been reinvigorated and has achieved remarkable growth. The company's marketing focus has been tremendously successful. All of this is largely the product of Goizueta's leadership.
Views: 17389 EnterpriseMediaVideo
What You Are Is Where You Were When... AGAIN! With Morris Massey - Training Video
 
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Watch the complete program and over 350 more (including all the Morris Massey programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. What You Are Is Where You Were When... AGAIN! presents a framework for understanding and working with all different types of people. Morris takes on assumptions about race, religion, age, gender and will help you develop strategies to deal with your homegrown prejudices and acceptance of others. As Morris says in the program, "There's a reason we have two ears...but only one mouth. You want to know what people want...what people need? ASK them!" This program has won the Gold Aurora Award - Best Training Program and a Bronze Telly Award Key Learning Points Understand how to motivate and work with Gen X, Gen Y, and Gen Z ASK people... And LISTEN to what they say Look objectively and non-judgmentally at other people Accept that other people's values are just as valid as your own Put your own values on "hold." To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00125/what-you-are-is-where-you-were-when-again/
Views: 26612 EnterpriseMediaVideo
In Search of Excellence with Tom Peters and Bob Waterman
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. One of the best selling business books and one of the most popular training videos of all time, In Search Of Excellence remains popular because of its inspiring case studies and message. The lessons about people, customer service, innovation, and quality endure. You can view an extended preview at: http://www.enterprisemedia.com/product/00059/search_excellence_tom_peters.html In Search of Excellence, hosted by Tom Peters and Bob Waterman showcases Disney World, 3M (including the story of the Post-it note), Stew Leonard's Dairy, North American Tool and Die and four other companies that have exhibited the characteristics of excellence. Click Here to Purchase the DVD: http://www.enterprisemedia.com/product/00059/search-excellence-tom-peters/
Views: 52475 EnterpriseMediaVideo
Flashpoint: When Values Collide with Morris Massey
 
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Watch the complete program and over 350 more (including all the Morris Massey programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. There's only one Morris Massey! With humor, irreverence, and candor, Dr. Massey cuts to the heart of our cultural taboos to demonstrate how myths about Sex, Ethnicity and Age (S-E-A) sabotage our personal and professional relationships. Help team members develop shared values by recognizing their homegrown prejudices and accepting those of others. Unlike any other video, Flashpoint, triggers a test of reality signaling organizations and individuals of their potential in the new millennium. In a provocative blend of humor, directness, and honesty, the myths and taboos surrounding Sex - Ethnicity - and Age are pulled back in a distinctive, irreverent dissection of "Diversity" and "Values." To purchase the DVD, visit: http://www.enterprisemedia.com/product/00131/flashpoint-values-collide/
Views: 6912 EnterpriseMediaVideo
Who Put A Lizard In My Lasagna with Sam Glenn - Customer Service and Motivation
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Who Put A Lizard In My Lasagna? began as a practical joke with a small plastic lizard several years ago and is now a philosophy that guides Sam through his life. The Lizard Philosophy is all about bringing your best to every interaction you have with customers and coworkers. We promise you will laugh at Sam's stories as his message helps you improve employee attitude and customer service. Key Learning Points: Be Creative Remember What's Important. Go Above and Beyond Have Fun! To purchase the DVD training program or view a full preview, visit: http://www.enterprisemedia.com/product/00611/put-lizard-lasagna-sam-glenn/
Views: 7502 EnterpriseMediaVideo
Service with Soul -- Tom Peters Customer Service Video
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In this program, you will see five extraordinary organizations that define the cutting edge of customer service. Each of these organizations demonstrates what obsession with customers can do to foster success. Tom shows you how a commitment to training, the creative use of information technology, and the entrepreneurial spirit define world-class service. You will go on location to: K. Barchetti Shops Nypro Southwest Airlines Demar Plumbing Chicago Police Department Key Learning Points Use training to build a culture of customer service Understand the key characteristics of world-class service See great service in action One of Training Media Review's Top Ten Products! -- Here's an excerpt from their review: "The setting for Peters' excursion through soulful service is a stage-in-the-round. Scattered among the live audience are some of the people he lauds. Logos of the featured organizations hang as backdrops and provide a novel means for presenting their stories without distracting from Peters' characteristic passion and enthusiasm. Viewers familiar with Peters' other videos won't be disappointed with this one. His message is as relevant and valuable as always. This break-the-mold thinking is expressed by a company head who feels "lucky when a customer complains," a marketer who is comforted that "competitors think we're expensive but our customers don't," and a company that increases its bottom line by "firing" several clients." To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00029/service-soul/
Views: 7719 EnterpriseMediaVideo
TALENT! Hiring, Recruiting and Attracting the Best Employees with Tom Peters
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In today's new world of work, talent is your most valuable asset. You have to be able to recognize it, recruit it, and retain it. Tom Peters is a talent fanatic and in this must-have video he presents 10 vital lessons that will turn your company into an energetic, humming, happening talent magnet. Key Learning Points Pursuit of talent is all encompassing -- become a talent magnet All talent is not equal - recognize the talent you need Some people are better than other people - some people are a lot better Managing talent Change your calendar - and become a talent fanatic! Includes PowerPoint slides to aid in training presentation. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00020/talent-win-great-war-talent/
Views: 4135 EnterpriseMediaVideo
Passion for Excellence with Tom Peters -- Management Training and Motivational Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. There is a revolution underway, in business, government, and education, people are challenging the "gospel," thinking the unthinkable, and achieving the impossible. Behind it all are people who have a passion for excellence. In A Passion for Excellence, Tom Peters describes and illustrates how successful organizations create and sustain their competitive edge. From chicken to grocery stores, airlines to pizza, textiles to the City of Baltimore, Tom discusses how care of customers, constant innovation, and reliance on creative contributions from all hands mark each enterprise. Even where "it can't be done" - in down-and-out industries and big bureaucracies -- distinguished performance is achieved, the clear result of superb leadership. In this classic best-selling program, Tom Peters highlights the creative methods and accomplishments of some of these "hang tough, never-say-die" individuals. You will hear about Air Force Ret. General Bill Creech who motivated airmen into being better maintenance and support people through the use of medals, medallions, and flags. You will hear about Baltimore Mayor Donald Schaefer who "sold" potholes to promote city restoration... and much more! Key Learning Points Target areas of individual competence that determine long term excellence Foster superior, unswerving customer service Encourage and support creativity, innovation, and risk taking Promote caring leadership as an inspiring model of superior performance To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00012/passion-excellence-tom-peters/
Views: 5313 EnterpriseMediaVideo
Tom Peters: TRAPPED! How To Escape the Sameness Trap
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Over the past 15 years, quality and service have gotten better - so much better that consumers often can't tell the difference between competing products. So what can you do to escape this "sameness trap?" How do you delight, dazzle, differentiate? Tom Peters presents five concrete steps for being distinct, making your company (or project) a star, which will vault you ahead of the competition. In "Trapped," You'll learn about these five important trends: Web World. The web is here to stay. It can help you communicate and do business in ways you never imagined. Take advantage of the new Internet opportunities. Women: The Competitive Advantage. As employees, customers and consumers, women are an incredible demographic force --and most companies ignore them. Tom shows how focusing on this demographic will help you win big in today's competitive environment. Boomers and Beyond. Most marketers tell you that you need to focus on the 18 to 39 year old demographic. Tom shows you the power of the aging population and tells you why you need to capitalize on this market. Design is Everything. Design is a way to help you stand out in the crowd -- way out. Brand Power. You need to understand what your organization stands for and how your company can be dramatically different from the competition. To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00047/trapped-escape-sameness-trap-tom-peters/
Views: 5887 EnterpriseMediaVideo
OXO Good Grips: Think Differently - Innovation Training Video & Case Study with Tom Peters
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In this clip from "OXO Good Grips: Think Differently" part of the training series Re-Imagine, Tom Peters takes you to OXO - a company born out of innovation and thriving on continued innovation. A retired entrepreneur and inventor, Sam Farber, created this company to solve the problems of millions of people through simple, yet extremely effective, innovations to classic kitchen products. Today, OXO is thriving with this fostered commitment to innovation, and through partnerships created by outsourcing. The company is also committed to meeting competition head-on and winning. All of this is done by a group of employees who are as loyal and devoted to the product as the inventor himself, because they are each their own inventors! To purchase the DVD training program or view a full preview, visit: http://www.enterprisemedia.com/product/00022/oxo_good_grips_differently.html
Views: 2299 EnterpriseMediaVideo
Creating World-Class Customer Service -- Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. What do Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service. Watch excellent service in action and learn skills for listening and responding to customers. This video can be a motivational supplement to your existing customer service training as it provides examples of the basic components and strategies for consistent, lasting service excellence. KEY LEARNING POINTS Focus the Organization on the Customer Hire the right people Satisfying Employees Leads to Superior Service Create a Personal Connection Listen to the Customer Act on Feedback COMPLIMENTARY REVIEW -- From Bill Ellet -- Training Media Review This review is easy to sum up: if you liked The Excellence Files, you'll want some or all of these new videos. If you didn't like it, you won't. If you haven't seen the mother ship video, you'll have to preview it first to decide on these. (You should see The Excellence Files anyway - it's very good.) The videos are what you would expect from Enterprise Media: visually interesting, skillfully edited, coherent, and substantive. They're also not quite what you would expect in terms of traditional off-the-shelf training products. They take expansive strategies and translate them into daily practices that real organizations and real people can try to learn and make their own. These video-print packages won't take you all the way to the goal of organizational competence in leadership, teams, or customer service. They'll give you a good start, however and certainly a better one than many conventional video-based programs that offer up the ideas and leave implementation up to your imagination. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00327/file-creating-world-class-customer-service/
Views: 32285 EnterpriseMediaVideo
A Passion For Customers with Tom Peters
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Tom Peters gets to the heart of the "excellence message" by taking you on location to five leading organizations that provide superior customer service. You'll see that no matter how different the nature of their businesses, their successes are strikingly similar. Without exception, their prosperity can be traced directly to their dedication to serving customers. In A Passion for Customers, Tom Peters takes you on a guided tour of five organizations: Louisville Redbirds Federal Express Worthington Industries The Limited University National Bank & Trust Company (UNB&T) For more information, visit: http://www.enterprisemedia.com/product/00005/passion-customers-tom-peters/
Views: 6161 EnterpriseMediaVideo
Implode!  Building Communication, Teamwork, and Trust Training Video & DVD
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In Implode, you will see how these skills are critical to the success and safety of imploding a building. Listen to Stacey Loizeaux, the world's top female implosionist as she explains how a team-based strategy, built on communication and trust turns a potentially dangerous business into a safe one. Our cameras take you behind the scenes to one of the world's most dangerous jobs, imploding a steel framed building. Whether your building new products or improving services, you'll be motivated by these colorful, and dynamic team members. To purchase the DVD training program or view a full preview, visit: http://www.enterprisemedia.com/product/00060/implode/
Views: 2419 EnterpriseMediaVideo
A Kick in the Attitude with Sam Glenn - Funny Motivational Training Program
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Stream or Download this Program: http://enterprisemedia.arclearn.com/course/ENT008/A-Kick-in-the-Attitude Let's face it, we can all benefit from a positive attitude. In fact, we can all use a good "Kick In The Attitude" now and then. But how do you do it? Well, Sam Glenn has the answer -- and you'll laugh as you learn in this humorous and motivational video. We cannot control what goes on around us but we can control our perceptions, responses and actions, which ultimately form our attitude. That's the message in Sam Glenn's award-winning program, "A Kick In The Attitude" . This video will inspire you, make you laugh, and help you improve employee attitude and customer relationships! KEY LEARNING POINTS Lighten Up Keep Your Perspective Reject Negativity Practice! For More information, visit: http://www.enterprisemedia.com/product/00612/kick-attitude-sam-glenn/
Views: 6887 EnterpriseMediaVideo
Motorola and the Goal Of Six Sigma -- In Search of Quality Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved quality. Follow the company's five-year goal, Six Sigma, which translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company-wide internal measurement systems, customer and supplier input, training, and quality leadership. This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The first part of this series is Quality Through People. AWARDS * This program has won the Gold Apple Award, National Education Film & Video Festival: Management & Supervisory Training * It also has won the Silver Cindy Award from the Association of Visual Communicators. KEY LEARNING POINTS See how employees gain ownership in the quality program Understand the importance of reduction in defects Watch the total quality process in action To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00339/search-quality-volume-quality-systems/
Views: 20464 EnterpriseMediaVideo
Muppet Meeting Films: Meeting Openers, Closers and Sales Motivational Videos
 
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Click here if you want to stream or download any of the Muppet Meeting Films: http://enterprisemedia.arclearn.com/courseSearch.do?key=Muppet+Meeting+Opener+ Let the MUPPET crew give your meetings a boost with their award-winning Muppet Meeting Openers. You’ll laugh and you’ll love the way the MUPPETS approach every business situation. These short humorous videos can be used to open a meeting, announce breaks, end a meeting or to sparkle up a meeting that might be a little dull... not that your meetings are ever dull! There are a total of 42 Muppet Meeting Openers. The subjects range from sales, service, communication, meetings, the silliness of meetings, management, meeting breaks, computer skills, teamwork, safety, benefits, research, paperwork and introductions. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/uses/muppet-meeting-openers/
Views: 8174 EnterpriseMediaVideo
Made In America - History of US Manufacturing Pioneers: Carnegie, Ford, Colt, Kaiser, Colt
 
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Available at http://www.enterprisemedia.com The Entrepreneurs: An American Adventure, Program 4: Made in America. This is an excerpt from Volume 4 of the six-part series hosted by Robert Mitchum. In this program, you'll learn about more of America's greatest entrepreneurs thought the nation's history. In this video, we learn about the manufacturing entrepreneurs, including: Henry Ford -- Perfecting Mass production Andrew Carnegie -- The Growth of the steel industry Samuel Colt -- interchangeable parts, repeating revolvers Henry Kaiser -- Mammoth construction projects, WWII shipbuilder, healthcare pioneer. Frederick Taylor -- Time and motion techniques Henry Leland -- Cadillac founder and mass produced interchangeable parts. Joseph Engelberger -- Robotics Pioneer June Collier -- Manufacturer To learn more about this program (and the entire series)visit: http://www.enterprisemedia.com/product/00770/entrepreneurs_american_adventure.html
Views: 2930 EnterpriseMediaVideo
The Land & Its People: History of Cyrus McCormick, Rockefeller, Swift, Weyerhaeuser
 
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Available at http://www.enterprisemedia.com The Entrepreneurs: An American Adventure, Program 2: The Land And Its People. This is an excerpt from Volume 2 of the six-part series hosted by Robert Mitchum. In this program, you'll learn about more of America's greatest entrepreneurs thought the nation's history. In this video, we learn about the natural resource entrepreneurs, including: Cyrus McCormick -- Inventor of the mechanical reaper. His invention increased productivity through new technology. Frederick Weyerhaeuser -- Who built a timber empire -- and build a lasting legacy through timber cultivation. Col. Edwin Drake -- Who invented a process for oil extraction, which opened the doors for... John D. Rockefeller -- who coupled mass production with a distribution monopoly. Gustavus Swift -- who's food processing ideas led to more efficient distribution of goods. Col. Harlan Sanders -- The food franchise pioneer Mo Siegel -- a pioneer in herbal teas and founder of Celestial Seasonings Tea. Jack Simplot -- a pioneer in frozen French fries... and microchips! To learn more about this program (and the entire series)visit: http://www.enterprisemedia.com/product/00770/entrepreneurs_american_adventure.html
Views: 1613 EnterpriseMediaVideo
The Container Store: Customer Service, Sales, and Communication Training with Tom Peters
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. This is a clip of the training program: "The Container Store: Re-imagine Customer Service and Talent" It's part of the Tom Peters series Re-Imagine. In this program you'll see what a unique place The Container Store is. They have achieved legendary status as one of America's best places to work for five years running as highlighted in Fortune® Magazine. At the same time, they are a leader in both customer service and sales. How do they do it? At the core, it is because they hire great people. Then they keep these great people by providing extensive training and constant communication. In this case study, you'll learn a number of key lessons: Embrace A Big Vision Hire Great People Communicate Constantly Train, Train, Train ... Train All The Time Selling and Service Go Together To learn more about this program, please visit: http://www.enterprisemedia.com/product/00003/container_store_reimagine_customer_service_talent.html
Views: 1067 EnterpriseMediaVideo
What You Are Is Not What You Have To Be -- The Massey Triad Volume 2
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Morris Massey profiles two unique generations within our society: "traditionalists" and "rejectionists." In this investigation of the present, he focuses on why the value of work, job commitment and individual performance varies with different age groups, and describes how Significant Emotional Events can change gut-level values. This is the second program in the series, The Massey Triad. To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00123/what-you-are-is-not-what-you-have-to-be/
Views: 9317 EnterpriseMediaVideo
The Big Finish: Closing the Sale with Fern Bratten - Funny Sales Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. There is no doubt that the hardest job that a sales professional has is overcoming objections and closing the sale. In this program, Fern Bratten uses humor, great examples, and concrete tools to close the sale. Fern opens with a motivational message about the customer - and how we should be grateful that customer has come to us. You'll learn how to address common objections like, "I can't afford it," or "I don't like it." Moreover, you will learn specific strategies to close the sale and turn customers into clients for life. KEY LEARNING POINTS Use "The Wizard of Oz" to help bring Heart, Brains and Courage to the job of selling Learn strategies to overcome the most common objections Understand the five strategies for closing a sale Have fun with the customer - and learn about winning customers for life To purchase a DVD of this program or the 3-part Fern Bratten series, visit: http://www.enterprisemedia.com/product/00324/big-finish-closing-sale/
Views: 3330 EnterpriseMediaVideo
Turning Work Assignments into WOW Projects with Tom Peters
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Does every new project you face seem to be dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap the creativity and ideas of ALL your people? If you do, then this program is for you! Tom Peters shows you how to foster innovation, tap the creativity of your people, and make work fun! You will see how people came up with innovative ideas, tested their ideas, and brought them to reality. The HealthWorks Kids Museum and HealthWorks Hummer are classic examples of WOW projects! Tom Peters explains how you can turn your next assignment upside down and bring a feeling of "WOW!" to work. KEY LEARNING POINTS Develop Innovative Ideas and Solutions Test Your Ideas Sell Your Ideas both Internally and Externally Hire Non-Conformists Have Fun and Celebrate Successes To learn more about this program visit: http://www.enterprisemedia.com/product/00021/memorial-hospital-healthworks-kids-museum-turning-work-assignments-wow-projects/
Views: 1178 EnterpriseMediaVideo
John Kotter in Succeeding in a Changing World - Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Are you facing change in your industry? Do some of the members of your team resist change? How can your organization deal with the increasing pace of change? Author and Harvard Business School professor John Kotter helps you understand change - and shares his formula for success. If you want to see a full preview or purchase a DVD of this program, visit: http://www.enterprisemedia.com/product/00448/succeeding_changing_world.html In this Telly award-winning video, bestselling business author and Harvard Business School Professor John Kotter will help you understand change - and succeed in a changing world. Professor Kotter has studied and helped thousands of individuals and organizations understand and implement change. Now in this "Succeeding In A Changing World," he explains how you can accelerate the process in your organization. By using examples of specific organizations, he will explain why it is critical to be open to change. He will show you how change efforts can be effective. Finally, he will outline his eight-step plan of action for leaping boldly forward in a turbulent world: 1. Increase Urgency 2. Build the Guiding Team 3. Get the Vision Right 4. Communicate for Buy-In 5. Empower Action 6. Create Short-Term Wins 7. Don't Let Up 8. Make Change Stick Through compelling real-life stories, you will learn how companies like Rockwell Collins, Berkshire Hathaway, and Southwest Airlines have been able to change and succeed. You will also hear how other organizations (Polaroid, and the US Labor Movement) have failed to meet the challenges of change.
Views: 17608 EnterpriseMediaVideo
When Change Happens Adjust Your Sail with Sam Glenn - Funny Change Management Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Let's face it, change is happening all around us and we all know that change can be very difficult for people to navigate. So how do you and your team manage change? How can you cope? When Sam Glenn speaks about change, he uses the analogy of being on a small sailboat in the middle of a storm. Change is tossing us around and we need to adjust our sails to stay afloat. As Sam tells us in this video, we can adjust our sail and get out of the storm. We can overcome change. Sam uses funny anecdotal stories and a simple formula to help you and your associates deal with change. As you watch the program, you'll develop tools for overcoming changes, challenges, the unexpected, and negative people. To learn more about this program (and the entire Sam Glenn series) visit: http://www.enterprisemedia.com/product/00613/change_adjust_sail_sam_glenn.html
Views: 4572 EnterpriseMediaVideo
The Happiness Advantage with Shawn Achor - Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. What does being happy have to do with work??? After all, we have all been told that if we work hard, we'll be successful. And if we're successful, we'll be happy... but what if that formula is wrong. What if the opposite were true? What if happiness is the secret to success -- at work and at home! In his new video from Enterprise Media, author Shawn Achor explains how happiness can improve your performance and satisfaction at work. Using humor and the latest research results, Shawn Achor will teach you how you can improve your mindset, overcome procrastination, and shift your mindset to being "happy!"" When our brains are at "happy" that positivity will ripple out to others and can raise productivity and help us work faster and smarter. And we all know that if we are "happier" our boss and coworkers will also perceive us as more positive, trustworthy, sincere and successful. And who wouldn't want to be happier at work and at home? This trailer includes an excerpt from the Enterprise Media training video. To purchase the DVD training program or view a full preview, visit: http://www.enterprisemedia.com/product/00702/happiness-advantage-shawn-achor/
Views: 5447 EnterpriseMediaVideo
Survival Skills for the Future with Jennifer James - Understand and Manage Change
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In this video, Jennifer James teaches the skills that you and your organization need to succeed. Her witty approach incorporates cultural metaphors such as The Lone Ranger and Sleeping Beauty to illustrate essential points. You'll get an opportunity to understand what influences and affects your world and business today. Learn how to use perspective, energy and safety to think one step ahead - and to use distinctly different ways of thinking in order to solve old problems. COMPLIMENTARY REVIEW "You will watch this more than once. The video is technically polished. All told Survival Skills for the Future should be a superb discussion starter, useful in management settings as well as the classroom. Now I think I will watch it again." VIDEO RATING GUIDE FOR LIBRARIES "...James preaches the change-management gospel...as pleasantly as I've see it done. If you find yourself in the market for (a film) that will engagingly explain to your employees that any change should always be 'integrated' and never struggled against, (this) would be a pretty good bet." - TRAINING MAGAZINE Key Learning Points Understand what change is See how change affects each of us Learn steps for managing change To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00305/survival-skills-future/
TNT: Dealing With Change - Change Management Case Study with Tom Peters
 
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Watch the complete program and over 350 more (including all the Tom Peters programs) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In this entertaining and revealing case study, Tom Peters shows you how Turner Network Television was able to meet a huge competitive challenge. TNT had to change from a general entertainment network to a desired cable destination. They needed to give viewers a reason to tune in to the network instead of the hundreds of other cable channels. Their solution was an entirely new focus and direction for the network -- starting with the TNT We Know Drama brand. Employees had to learn how to overcome concerns about the new brand, believe in it, and sell it to the external customers -- the cable viewers. For more information, visit: http://www.enterprisemedia.com/product/00114/tnt-dealing-change/
Views: 1453 EnterpriseMediaVideo
Selling With Passion with Fern Bratten - Funny Sales Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Here is a funny clip featuring Fern Bratten. In the clip, Fern describes her early days as a salesperson in the 1960's. It features "small electrics" and curlers. Fern's stories of her early sales attempts are fun to watch. (She does go into sales strategies later in this program) Fern Bratten is the host of our "Sales Essential Series," a three-part program designed to help people get excited about selling, learn about basic sales techniques, and get clues on how to close a sale. To purchase the DVD and to see a full preview, please visit: http://www.enterprisemedia.com/product/00321/selling_passion.html Here is what the publication Training Media Review said about this program: Fern Bratten knows the essentials of selling, but more importantly, she knows the essentials of capturing an audience's interest. You usually feel like an outsider when you watch a videotape of a presentation that was performed in front of a live audience. Bratten's personality, however, pulls you in and places you in the front row along with the insiders. One look at her biography explains why she is so engaging -- she has experience as a stand-up comedienne. In the first video, Selling with Passion, Bratten builds her credibility as a sales expert. She relays a fun story of how she got her start as a sales professional. Her personality will win over any group, but baby boomers will especially enjoy the references to the Sixties. Bratten encourages viewers to think creatively about presenting their products to customers.
Views: 3817 EnterpriseMediaVideo
A Complaint is a Gift - Customer Service Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In this animated program, we meet "Complaint" and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues resolved. On his journey, Complaint finds that his needs are not satisfied until he finally reaches the Land of Complaints. Hidden within customer complaints are valuable insights that can help shift products, service style, and market focus to achieve greater profits and lasting success. The way your organization handles customer complaints is of vital importance to the perception of your organization's quality. Using humor and wit, this animated parable illustrates how customer complaints can be gifts in disguise, but only if your personnel are ready to accept them. To buy the DVD and to view a complete preview of this program, visit: http://www.enterprisemedia.com/product/00707/complaint_gift.html
Views: 10655 EnterpriseMediaVideo
Selling By The Numbers with Fern Bratten -- Funny Sales Training Video & DVD
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Ask Fern Bratten, and she'll tell you, "Sales can be as easy as 1,2,3, and 4." In this humorous and motivational presentation Fern will tell you how to achieve success in sales. Fern opens with a motivational message about sales - selling is the art of creating desire. You need to understand your customer and his or her motivations to be the best in sales... and service. Then, Fern explains the basic principles of sales... and in this case, it really is as easy as 1,2,3, and 4. COMPLIMENTARY REVIEW (Training Media Review) Throughout the second video, "Selling by the Numbers," the focus is on the customer. Bratten continues to emphasize her points in a humorous as well as motivational style. She stresses in an easy-to-remember number format the steps for understanding and appreciating customers. She also devotes time to explain different buying personalities that she classifies into four categories and presents a simplified version of the "Platinum Rule" maxim (relating to customers by mirroring their personality style). Fern Bratten is engaging and successful in expressing the sales principles in a memorable style. The program is a worthwhile investment if your department needs refresher training or pep meeting material. It doesn't work as well if you need specific skill practice tools because sales concepts are introduced but not fully demonstrated. To buy the DVD, Learn More and view an extended preview, please visit: http://www.enterprisemedia.com/product/00322/selling-numbers-sales-essentials/
Views: 1305 EnterpriseMediaVideo
Windows of Change with Jennifer James, Ph.D. – Humorous video on Managing Change in the Workplace
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Jennifer James, is a cultural anthropologist, columnist, noted author and one of the top corporate speakers nationwide. In this program, Dr. James offers you a definition of change and gives you the tools to manage it. She explores natural responses to change such as fear, resistance and denial. Using a "window" analogy Jennifer James demonstrates the different phases of change. You will learn to be more confident when confronting change and taking risks. COMPLIMENTARY REVIEWS "James is a very lively and expressive individual. You will not be bored. I found myself comparing her to another expert on change - Rosabeth Moss Kanter. Both are fountains of information. James wins hands down for delivery and style." - QUALITY DIGEST "The video is appropriate for managers who need a broad, theoretical overview of the concept of change. It is a good foundation which will get managers thinking seriously about change and how people are affected by it." - TRAINING MEDIA REVIEW "This video is a superb discussion starter on change. It would be helpful in managing change leadership, and motivation to understand what influences your decision making, develop new skills to manage change and solve old problems with new ideas... A purchase this editor has never regretted. The video is used during the last session of his quality education seminar, and his feedback is extremely positive. People then share it with their departments, and it is especially popular with department retreats. Her style is very calm, reassuring and humorous, yet very motivating to action. The video comes with a very good discussion guide and stimulating questions. - DAVIS BALESTRACCI, EYE ON IMPROVEMENT NEWSLETTER To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00119/windows-change/ Click here to stream or download this program: http://enterprisemedia.arclearn.com/course/ENT211/Windows-of-Change-with-Jennifer-James
Views: 15819 EnterpriseMediaVideo
The Entrepreneurs: An American Adventure, Program 1: The Entrepreneurs.
 
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The Entrepreneurs: An American Adventure, Program 1: The Entrepreneurs. This six part series hosted by Robert Mitchum profiles some of America's greatest entrepreneurs thought the nation's history. In this introductory video, we learn about the principles of entrepreneurship and meet a number of entrepreneurs, including: Thomas Edison: Profile the development of the first Research and Development Laboratory -- thereby making the business of invention a conscious and deliberate product King Gillette -- who developed a new process for hardening steel and make the disposable razor a reality Charles Darrow, the inventor of the game of Monopoly Famous Amos -- the man who coupled a traditional cookie recipe with promotional skills to become the "King of Chocolate Chip Cookies." Robert Pittman -- the man behind MTV Margaret Rudkin -- Who established the bakery Pepperidge Farms John Johnson -- the founder of Ebony Magazine Wilson Greatbach -- the inventor of the implantable pacemaker and the lithium battery. This program (and the entire series) is available from Enterprise Media www.enterprisemedia.com
Views: 1921 EnterpriseMediaVideo
Peter Glen's Customer Service Training Video -- Great Service Stories
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Customer Service: OR ELSE! In this five-part video, author and motivational speaker Peter Glen takes you on a journey into the world of customer service. Watch this call to arms as told by an insightful, funny, memorable, and at times outrageous performer. Using examples of good and bad service, Customer Service Or Else shows you how to create Great Service. COMPLIMENTARY REVIEWS "...get ready for an unusually frank, honest and at times poignant surprise. Glen presents an entertaining look at not only customer service, but also basic human interaction and the related intangibles of self discipline and accountability." -- Training Media Review "This video would be worthwhile in any venue. It defines standards and sets boundaries that could conceivably be new experiences for some people, regardless of capacity - either as customers or as in customer service. In fact, this video could benefit companies that don't even have customer service departments. It's not only a look at business, it's also a look at life." -- Training Media Review. "You will laugh at Glen's rapier wit and keen scrutiny of every indignity ever endured at the mercy of an indifferent, bored, insulting or hostile salesperson, receptionist, national corporation or medical doctor. No one escapes." -- Training Scene KEY LEARNING POINTS You are responsible for the customer Go beyond good; give great service People love to buy from people who love to sell There is no finish line Do it! To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00226/customer-service/
Views: 7581 EnterpriseMediaVideo
The Happiness Advantage - Trailer
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In his new video, author and Professor Shawn Achor explains how happiness can improve your performance and satisfaction at work. Using humor and the latest research results, Shawn Achor will teach you how to improve your mindset, overcome procrastination, and shift your mindset to being "happy." You'll learn how to spread positivity to your colleagues at work. When you are "happier" your boss and coworkers will perceive you as more positive, trustworthy, sincere and successful. This is an excerpt from the training program "The Happiness Advantage" from Enterprise Media. Click Here to Stream or Download "The Happiness Advantage": http://enterprisemedia.arclearn.com/course/ENT001F/Happiness-Advantage-Complete-Package
Views: 8429 EnterpriseMediaVideo
The Leadership Alliance with Tom Peters
 
05:15
Watch the complete program and over 350 more (including all the Tom Peters videos) for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In Leadership Alliance, Tom Peters explores the subject of successful leadership by visiting four organizations: General Motors Bay City, Michigan Johnsonville Foods Harley-Davidson York, Pennsylvania Julia B. Thayer High School On his journey, Peters discovers that leadership involves more than the behavior of the few men and women who run the organization. Instead, it is a special kind of alliance between managers and workers that fully engages the talents and potential of everyone in the organization. Leadership Allianceis therefore a tale of 4,000, not just four, leaders. As Peters reminds viewers, "It just happens to be four people who opened the door to those 4,000 people. To learn more about this program visit: http://www.enterprisemedia.com/product/00016/leadership-alliance-tom-peters/
Views: 2250 EnterpriseMediaVideo
Victor Kiam -- Leadership & Innovation Training Business Case Study -- Remington
 
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Available at http://www.enterprisemedia.com/ Victor Kiam has been known around the world through his legendary advertising campaign as the man "who liked Remington Shaver so much he bought the company." But Victor Kiam is also the man who took a money losing corporation, quadrupled its sales and turned it around. In this program, Victor Kiam will share his formula for success with you. He'll explain how he led his people to generate new products and ideas and how he gets the most from his team through empowerment. You'll hear from Victor Kiam and his people. You'll see him on the factory floor and in meetings. Lean how to motivate your workforce to create quality precuts and keep costs under control. This program comes with a workbook that will help you maximize your own leadership abilities. Though a self-assessment questionnaire, you can put together your own "Personal Balance sheet." This will allow you to asses your strengths and weaknesses honestly. Victor Kiam's success can become a key to your own management success as you learn form his mistakes and accomplishments. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/01154/Victor-Kiam-a-case-study-in-leadership-innovation/
Building Teams for Success -- Team Training Video
 
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To Stream or Download This Program Click Here: http://enterprisemedia.arclearn.com/course/ENT343/File-101:-Building-Teams-for-Success Teams are critical in order for today's excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today's fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid's Little Tykes division successfully developed and launched a product, which revolutionized the day care playground equipment market. Learn the many ways in which teams are used to achieve success as well as the nine specific success factors that are critical to building top performing teams. KEY LEARNING POINTS Establish Leadership & Set Clear Goals Create a Shared Vision Initiate Effective Communication Confront Issues & Resolve Conflicts Build Trust Maintain Clear Roles & Responsibilities Empower People to Act & Remain Flexible COMPLIMENTARY REVIEW (from Bill Ellet, Training Media Review) The videos are what you would expect from Enterprise Media: visually interesting, skillfully edited, coherent, and substantive. They're also not quite what you would expect in terms of traditional off-the-shelf training products. They take expansive strategies and translate them into daily practices that real organizations and real people can try to learn and make their own. The team video uses a case study from Rubbermaid, one of the stars of the mothership video, to demonstrate the key concepts of teamwork. The video offers and illustrates a list of characteristics that distinguish effective and ineffective teams. The workbook/action guide gives you, the trainer, a blueprint for working with different audiences. It includes a review of the key concepts, discussion questions, and five different exercises. Includes a workbook and please call us if you interested in purchasing the series or more than one File program. To purchase the DVD or to view an extended preview, please visit: http://www.enterprisemedia.com/product/00203/file-building-teams-success/
Views: 4206 EnterpriseMediaVideo
Developing 21st Century Leaders - Training Video & Case Studies in Leadership
 
03:09
Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. In order to succeed, organizations need to cultivate leaders at all levels. In this program you'll learn success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA, The Defense Personnel Support Center and Whole Foods Market. Interviews include some of America's leading CEOs as well as top performing supervisors and team leaders. Key Learning Points: Respect & Empower the Individual Stress Continuous Improvement Manage & Accept Risk Build the Knowledge Base Avoid Complacency Be Flexible & Fast To purchase the DVD and view an extended preview, please visit: http://www.enterprisemedia.com/product/00019/file-developing-st-century-leaders/
Organization is Strategic - Empowerment, Teambuilding and Excellence with Bob Waterman
 
02:41
Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. The two case studies highlighted in this volume show a number of cutting-edge innovations and specific strategic strengths. This is part of the sereis "What America Does Right" based on Robert H. Waterman's bestselling book. At AES, you will see how a rapidly growing young company has achieved success with a management philosophy based on a very strong system of values. AES is a model learning organization, both in the way in which its teams operate and in its reliance on a flat organizational structure. Merck is a very large company that has fostered an environment of continuous innovation and success by eliminating hierarchy and empowering creativity through autonomy. As you'll see, these basic principles can be key to organizational success in a wide range of organizations. There are six key elements you should keep in mind as you watch the program: Structure. These companies are not only flatter, they also focus on the extensive use of cross-functional teams to solve problems. Systems. The teamwork process at these two companies is in many ways organic. People. The individuals at these companies don't lose their individuality -- they are encouraged to bring forth new ideas and innovations. Style. Management at these organizations is willing to experiment and even fail, failure brings about learning. Shared Values. Both of these companies have clear, shared values -- values that make people proud to work for these organizations. At AES, the values are fun, fairness, integrity and social responsibility. At Merck, their values are driven by their desire to actively fight human suffering. Radical Decentralization. Both companies share a structural similarity -- they are committed to decentralization. At AES, each plant acts as an independent business. At Merck, each project is managed as an autonomous project. Decision making is team-driven, allowing management to focus its energies on promoting the divisions or projects that are succeeding. These six key organizational success factors manifest themselves differently yet apply equally well at AES and Merck. As you watch the video, realize that these success factors will manifest themselves differently at your organization as well. The overall goals, however, are the same -- to create an atmosphere of continuous learning in which individuals have a clear understanding of how their work intersects with their co-workers, customers and shareholders. To learn more about this program visit: http://www.enterprisemedia.com/product/00044/what-america-does-right-vol/
Muppets Sell Sell Sell Meeting Opener Highlight
 
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The Muppets Sell Sell Sell is the most popular Muppet Meeting Opener. The title of this motivational "tour de farce" says it all. A rousing way to open or close any meeting, reminding the audience how all business is based on one thing - selling. The Muppets Sell Sell Sell - which was originally called The Final Speech - is the most popular program in the classic library. Click here to view the entire meeting opener or buy the DVD: http://www.enterprisemedia.com/product/00083/muppets-sell-sell-sell/ Click here to stream or download Sell Sell Sell for your meeting: http://enterprisemedia.arclearn.com/course/ENT132/Muppet-Meeting-Films:-Sell,-Sell,-Sell
Views: 41549 EnterpriseMediaVideo
Instant America - History of US Communications Entrepreneurs: Morse, Bell, Eastman, Carlson, Sarnoff
 
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Available at http://www.enterprisemedia.com/ This six part series profiles some of America's greatest entrepreneurs thought the nation's history. In Volume 6 Instant America, peers into the world of the creators of our communication and information systems. Learn the stories of. those innovators who pioneered communication, TV, Movies and computers, including: The pioneers of The Pony Express Samuel Morse, whose inventions improved the telegraph Inventor of the telephone, Alexander Graham Bell George Eastman, who made photography affordable Inventor of the photocopy machine, Chester Carlson Movie industry pioneer Adolph Zukor RCA and NBC founder David Sarnoff Dr. An Wang, creator of the first word processor Paul Galvin and Daniel Noble, developers of the first transistors and microprocessors Gerard K. O'Neill, satellite pioneer To learn more about this program visit: http://www.enterprisemedia.com/product/00770/entrepreneurs-american-adventure/
Life Is Good.. and work can be too! Customer Service and Motivational Training Video
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. "Life is good and work can be too!" is a training program that profiles the apparel company Life is good, which was founded in 1994 by two brothers, Bert and John Jacobs. In this program, you'll hear from Life is good employees, managers, and customers. They'll talk about the quality of their products and services and how their philosophy provides opportunities for everyone to do what they like and like what they do! The program is divided into four lessons DO WHAT YOU LIKE. LIKE WHAT YOU DO. Watch every employee as they bring passion and fun to work. Learn how to turn challenges into opportunities. SPREAD GOOD VIBES. See how you can bring your best to every interaction with customers and co-workers. WHAT WOULD JAKE DO? Jake is the stick figure with a contagious smile on many of the Life is good products. He represents service, fun, respect, and a common sense approach to work. Employees think about Jake when they are faced with a new task or a challenge at work. HALF FULL. Become more optimistic... at work and in your life! By implementing the four lessons contained in Life is good you will see improvements in all areas of your organization from customer service to teamwork to daily decision-making. This program was filmed on location in stores, factories, trade shows, and festivals across the country. Watch and see how the positive attitude of the employees translates into a happier and more productive workplace... and great customer service! To purchase the DVD training program or view a full preview, visit: http://www.enterprisemedia.com/product/00423/life-good-work/
Views: 2692 EnterpriseMediaVideo
L.L. Bean, A Commitment to Customer Service
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. This once-small hunting supply business was founded with a simple philosophy based on honesty and courtesy. Today, L.L. Bean's name is synonymous with customer service. You will see how they make the customer king. this is part of the "Business Chronicle" series. Hosted by Greg Stone, this program includes commentary from Jane Saltonstall and Tom Melohn. For more information and an extended preview, visit: http://www.enterprisemedia.com/product/01000/ll-bean-customer-service/
Views: 1457 EnterpriseMediaVideo
Four Weeks in May & T.E.A.M.W.O.R.K. -- Team Training & Motivation with Danica Patrick
 
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Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Danica Patrick drives her race car at nearly 240 miles per hour in a sport dominated by men. To achieve success, she and her team need to be the best. This training package will give you a template for success. The message works for any business, large or small, as you experience the excitement and teamwork at the Indy 500, one of the most challenging team competitions in the world. Four Weeks In May In this introductory DVD, you will see how the team trains, collaborates and perseveres in the face of challenges. In addition, you can watch Bobby Rahal lead and inspire each member of his team including rookie driver Danica Patrick. See how this team strives every day to achieve top results in the Indy 500. DVD 2: T.E.A.M.W.O.R.K. This DVD has eight separate training modules. Each module can be used to address a specific challenge in your organization. These training modules cover: Training, Excellence, Attitude, Motivation, Winning, Organization, Risk & Reward, Kinship DVD 2 provides a motivational, fun and flexible package for your training needs. Need to challenge your team to achieve higher goals? Try the Winning, Excellence, or Training modules. Facing a challenge? View Risk & Reward. Want to motivate and build unity? Use Kinship, Attitude, or Motivation. The two DVDs in this video package contain several lessons. Trainers and educators will find many relevant teaching points in the eight T.E.A.M.W.O.R.K. modules as well as in the program Four Weeks in May. These learning elements will bring to life key training objectives and provide a springboard for discussion and in-house exercises. The programs also provide powerful motivation for managers and leaders who are looking to encourage change and provide leadership and incentives to employees. To learn more about this program (and view a full preview) visit: http://www.enterprisemedia.com/product/00395/weeks/
Views: 1183 EnterpriseMediaVideo
Team Based Quality -- US Air Force and The Quality Bill Of Rights (TQM)
 
01:56
Available at http://www.enterprisemedia.com/ Leading the Nation celebrates successful management in the public sector. This two part series revels how organizations in the public sector have met new challenges, changes and implemented total quality management processes. The rewards are powerfully shown in higher employee satisfaction and productivity. You will be motivated as you learn how two winners of The Federal Quality Improvement Prototype Award overcame bureaucratic challenges and embraced change. Concrete examples of teamwork in action revel how these new management processes can revolutionize the workplace. In Team Based Quality, you will go on location to Sacramento Air Logistics Command (SALC) and see how they turned around a once demoralized organization. You will see how military personnel, civilians, and union workers at the Air Force Base built cross-departmental teams to achieve extraordinary results. You'll see how they built a quality bill of rights to empower each employee. The result? Renewed pride, higher productivity, employee satisfaction and performance! KEY LEARNING POINTS: See how to move from red tape to results Learn the importance of teambuilding and putting the customer first Learn new ways of implementing ideas and taking action in your own organization See why customer service is an integral part of success in the Quality improvement process. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/00816/Leading-the-Nation-Team-Based-Quality/
Sales Training and Motivation From Coaches Ditka, Peyton, Bowden, and Ryan
 
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To Stream or Download this Program, Click Here: http://enterprisemedia.arclearn.com/course/ENT395/Sales-Motivation-and-Results-Today---S.M.A.R.T. Football's winning coaches Mike Ditka, Sean Payton, Rex Ryan, and Bobby Bowden talk about how to be successful at selling in this fast-paced training program. These coaches have an amazing track record of success. Now you can take their core lessons and apply them to your sales job. Targeting motivation is a task every company faces today. The energy of the team, as well as each of its individual members, must be maximized in order to optimize operations and success. The strength of the Sales Motivation and Results Today - S.M.A.R.T. training program comes from its powerful and experienced leaders who inspire you and your team members to excel to full capacity. The Sales Motivation and Results Today SMART DVD includes two separate programs: A 20-minute short cut and an extended 41-minute version. Sales Motivation and Results Today - 20 Minute Version: The SMART 20-minute motivational program focuses on four key lessons that every salesperson needs to know to succeed. Planning: This module includes defining your goals, knowing your job and committing to a game plan. Power: Learn how to have the drive to get the job done! Persistence: Gain the motivation to achieve success. Learn how to overcome criticism and attack the challenges. People: Today, more than ever, sales success is a team effort. You need to show you care, build loyalty, and lead by example. To learn more about this program and view an extended preview, please visit: http://www.enterprisemedia.com/product/01110/sales-motivation-results-today/
Customer Driven Quality with Bob Waterman - Quality Through People Training Video
 
02:31
Watch the complete program and over 350 more for $99 a year ($8.25 a month) when you subscribe to Trainflix®: https://www.mytrainflix.com/. Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day. This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. The second part of the series is Quality Through Systems and series pricing is available. For More Information, visit: http://www.enterprisemedia.com/product/00338/search-quality-volume-quality-people/

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